SPF (Sender Policy Framework) records specify which servers are authorized to send email from your domain. This means that only mail sent through an authorized server will appear as valid mail from your domain when the SPF records are checked. If sent emails are being bounced back or arriving in the junk/spam folders of your recipients, it is suggested to double-check this record. This article provides information to add or view the existing SPF record in cPanel.
An example error message:
Problems Exist (SPF)
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Repairing the SPF
- Log in to the appropriate cPanel for the domain
- Click Email Deliverability, located in the Email section
- View the results of the Email Delivery Status column for the appropriate domain
- Click Manage next to the appropriate domain
- Select Install the Suggested Record on the following page to install the server-default SPF record
CAUTION: This will install the server-default SPF record. If any third-party email providers are being used to send emails, such as Mailchimp, their SPF record will need to be added as well. - If a custom SPF record is required, select Customize
- Add the SPF entries needed or delete any includes that are no longer needed, and then select Install A Customized SPF Record
NOTE: Please allow DNS modifications up to 24 hours to fully propagate.