Here we will cover how to resolve a BoldGrid installation failing due to the following error:
Error 43: An installation already exists
This error means that the domain selected to install BoldGrid on already has an installation present in Softaculous.
You will need to ensure that the selected domain is correct. Otherwise, the BoldGrid installation for the domain must be removed via Softaculous, then BoldGrid can be reinstalled once again.
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Ensure the Domain is Correct
IMPORTANT: The following details should be checked before anything else to ensure that the correct domain is being used.
- Log into cPanel
- Open the Softaculous Apps Installer in the Software section
- Click Install on the BoldGrid icon
- In the Choose Domain section, ensure that the correct domain is selected
NOTE: The domain will differ from what is shown above. Ensure that the correct domain is selected here. - Attempt to reinstall BoldGrid after selecting the correct domain
- If the same error occurs, proceed to the steps below
Remove and Reinstall BoldGrid
CAUTION: The following method will permanently delete the BoldGrid installation from the domain so that a new one can be installed. It is highly recommended to create a backup before removing anything.
- Log into cPanel
- Open the Softaculous Apps Installer in the Software section
- Click on the blue box titled Installations
NOTE: The number of installations that you have may vary from the screenshot above. - Click the Red X next to the installation listed for the domain that you'd like to install BoldGrid on
- Install BoldGrid on the appropriate domain now that the old installation has been removed