This is a guide to help determine whether to use webmail or an email client such as Outlook, Thunderbird, Mac Mail, etc., to check/receive and send emails.
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Email Clients
NOTE: By default, all users can access their email via a web client/Webmail. An email client is any program used to manage email.
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Web clients
- A client available through a web browser that provides the convenience of accessing email regardless of the device
EXAMPLE: Horde, Roundcube.
- A client available through a web browser that provides the convenience of accessing email regardless of the device
- Desktop clients
- A client installed on a laptop or PC to manage email accessible on devices the client is installed and configured on
EXAMPLE: Outlook, Mac Mail, Thunderbird.
- A client installed on a laptop or PC to manage email accessible on devices the client is installed and configured on
You should use webmail to check your email if:
NOTE: When you check your email through webmail, you are checking your email directly on the server. This is useful for troubleshooting and less complicated.
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You're not comfortable with setting up an email account in your email client manually, adjusting the settings for an email account, etc.
- You're having issues accessing your email through your email client
- You're having issues with getting or sending emails
You should use an email client to check your email if:
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You're comfortable with your email client and adjusting the settings for an email account and adding one manually
- You're transferring emails from one account to another one
- You need to be logged into more than one email account at a time
- You need an easy way to check your email on the go
IMPORTANT: While we can provide you with the settings that you should use in an email client, we don't provide support for connecting over individual email clients.