The website may be showing an error due to an expired SSL certificate, a self-signed SSL certificate, or another SSL-related issue. This can present as "Not Secure" in the address bar, with an error message on the page itself. Either renewing AutoSSL or purchasing a dedicated SSL will resolve the issue.
Some possible error messages are:
Error code: SEC_ERROR_EXPIRED_CERTIFICATE
NET::ERR_CERT_DATE_INVALID
NET::ERR_CERT_AUTHORITY_INVALID
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Enable Auto SSL
Purchase Dedicated SSL Certificate
Install Third-Party SSL
Confirming the Certificate
NOTE: These steps are for domains pointed to Web Hosting Hub.
- Replicate the error by visiting the website
- Review the current SSL installed on the domain
TIP: SSL Shopper or Why No Padlock? are easy ways to check the SSL information.
IMPORTANT: If the site is showing "Not Secure" but there are no errors with the SSL certificate, HTTPS likely needs forced on the site. If HTTPS has been forced, there may be mixed content errors. - Confirm that the domain is pointed to Web Hosting Hub
- Add or Renew the SSL with one of the following options: