Once your initial request is received, a ticket is created and queued, then we answer all tickets in the order that they are received.
There are three possible statuses for your tickets, and you can view them in Account Management Panel (AMP): Open, Awaiting your reply, or Solved.
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Submit Verified Ticket
Add to Open Ticket
Check Status
- While on the My Account page in AMP, locate and select the Submit Support Ticket icon
OR Click theicon in the top-right corner of AMP
- On the Get Support page, click Manage My Tickets
- View your submitted requests
TIP: You can also search or view requests by status.
IMPORTANT: While the ticket is in the queue and/or being worked on, the status is Open. If a support agent requests more information from you, it will be set to Awaiting your reply. Once a technician responds to your request, the ticket will be set to Solved.
NOTE: You will receive an email when a technician has responded, which you are able to reply to.