When accessing the website URL, the site is resolving to a server default page containing the server name and the device's current IP address. Typically this is a result of the site resolving to the incorrect server or IP address. This guide will explain how to confirm the correct IP address when you see an error like the following:
Server Name:
ehubXX.webhostinghub.com
Your IP:
xxx.xxx.xxx.xxx
Confirm IP
NOTE: Typically, this default landing page is the result of a domain resolving to the wrong IP. Double-check to confirm the correct IP is being used and update the IP if needed. If the problem persists, please reach out to our technical support team.
- Locate the correct IP address by viewing one of the following:
- From cPanel
- From the cPanel dashboard, view General Information
- The correct IP is listed under Shared IP or Dedicated IP
EXAMPLE:
- From cPanel
- Update the domain's A record to the correct IP or update the IP for the site's A record with the external nameservers
NOTE: DNS changes can take up to 24 hours to propagate.
IMPORTANT: If the domain's nameservers are not currently pointed to Web Hosting Hub Nameservers, the DNS will need to be updated on the appropriate nameservers.