Here we explain how to correct outbound emails being labeled as spam or blocked by recipients. Updating SPF, DKIM, and DMARC records for the domain associated with the email account will help prevent this issue.
Access to cPanel will be needed to complete this task.
DNS record changes can take 4 to 24 hours to update/propagate.
Related Article
Improve Email Authentication
IMPORTANT: This solution requires that the domain is using Web Hosting Hub email services and is pointed to Web Hosting Hub's nameservers.
- Log into cPanel
- Select Email Deliverability, located in the Email section
- Ensure that the DKIM and SPF records are valid for the domain
- If SPF and DKIM are not valid, select the Repair option to update the SPF and/or DKIM record
- If the option to repair is not there click Manage
- Click Install The Suggested Record in the DKIM and SPF area
- Click Install The Suggested Record in the DKIM and SPF area
- Follow the guide to create a DMARC Record