Add MX Record in cPanel

Paul M.
  • Updated
Follow

Here we will cover how to create an MX record in cPanel. Adding records can be done in the Zone Editor.

MX records help route email to the right place by specifying which server handles the email. If there is an account on this server, but the domain is hosted somewhere else that does not offer email services, it is possible to host email on an Web Hosting Hub account. This requires working with Web Hosting Hub's account and the 3rd Party DNS.

In order for the DNS records to be applied properly, the nameservers have to be pointed to Web Hosting Hub.

Related Articles

Add A Record in cPanel
Add CNAME Record in cPanel
Add DMARC Record in cPanel
Update SPF Record
Add TXT DNS Record in cPanel
Outbound Emails Labeled as Spam by Recipient

Creating an MX record in the Zone Editor

NOTE: For any DNS changes made in cPanel, in order for them to take effect, the domain's nameservers need to be pointed here. Ensure that the nameservers are pointed here before proceeding.

  1. Log into cPanel
  2. Open the Zone Editor in the Domains section
    cPanelZoneEditor.PNG
  3. Find the domain to add the record to and click Manage
    ZoneEditorManage.PNG
  4. On the top-right of the page, click the ADD RECORD button
    ZoneEditorAddRecord.png
    1. In the Name field, input a valid zone name
      TIP: This is usually the domain name. For domain.com, the Name of the record would be domain.com.
    2. The TTL field can be left as its default value
    3. In the Type field, select MX in the dropdown menu
    4. In the Record column, input the Priority and Destination
      TIP: If there is only one MX record being added, the priority will typically be 0. A record with a priority of 0 will be the only one used regardless of other existing MX records.
    5. Click Save Record

IMPORTANT: DNS changes are subject to the standard propagation time of 4 to 24 hours.

Point MX Record to Web Hosting Hub Server for Domain Using External Nameservers

NOTE: If you are having trouble finding the DNS management area or if you are having issues with any of the steps here, please contact the DNS provider.

  1. Log into your account at the domain's third-party DNS host
    TIP: If you are unsure where the DNS is being hosted, you can check the nameservers.
  2. Navigate to the DNS management area within the account
  3. Look for an existing MX record
  4. If there is an existing record, Edit the record
    1. Set the record's destination to mail.domain.com
      REPLACE: domain.com with the domain that is being configured.
    2. Add an A Record for mail.domain.com to point to the server IP address here
      REPLACE: domain.com with the domain that is being configured.
      1. When logged into cPanel on Web Hosting Hub's servers, the server IP address can be found under Server Information in the right side panel
  5. If there is not an existing MX record, one will have to be created
    1. Record Name: domain.com
      REPLACE: domain.com with the domain that is being configured.
    2. TTL: Leave this set to the default value, or set it to 14400 if there is no default value
    3. Destination: mail.domain.com
      REPLACE: domain.com with the domain that is being configured.
    4. Type: MX
  6. If there is not an existing A record for mail.domain.com, one will have to be created using the details in step 4B
  7. Save the records

IMPORTANT: DNS changes are subject to the standard propagation time of 4 to 24 hours.

Related articles

Powered by Zendesk